Terms of service
Effective Date: February 2026
Welcome to frah.
These Terms & Conditions apply when you access and use www.frahliving.com (the “Website”), operated by Frah Smart Living Empire (“we”, “us”, our”).
frah. provides this Website, including all related information, content, features, tools, products, and services (the “Services”) to offer you a curated shopping experience.
By accessing, browsing, or purchasing from our Website, you agree to be bound by these Terms & Conditions and our Privacy Policy.
READ THIS PRIVACY POLICY AND SHIPPING POLICY CAREFULLY BEFORE MAKING ANY USE OF THE SITE OR THE SERVICES.
PRIVACY POLICY
SECTION 1 - ACCESS AND ACCOUNT
General
By accessing or using www.frahliving.com, you represent and warrant that:
• You are at least 18 years of age;
• If you are below 18 years of age, you have obtained the consent of your parent or legal guardian, or you are under their supervision;
• You are using your actual identity;
• All personal data provided to Frah Smart Living Empire is true, accurate, complete, and current; and
• You will maintain and promptly update your personal data to ensure it remains true, accurate, complete, and current.
You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account or password.
We shall not be liable for any loss or damage arising from your failure to comply with these Terms & Conditions.
SECTION 3 - PRODUCTS & INFORMATION
We make reasonable efforts to ensure that all product descriptions, specifications, dimensions, pricing, and images displayed on www.frahliving.com are accurate and up to date.
However:
• Product colours may vary slightly due to screen settings, lighting, or device display differences.
• Measurements and finishes may vary slightly due to manufacturing tolerances.
• Product appearance may differ slightly from images shown.
• Availability of products is subject to change without notice.
We do not guarantee that products will appear exactly as depicted on your screen or that they will meet individual expectations.
All product descriptions and pricing are subject to change at any time without prior notice. We reserve the right to discontinue any product or limit quantities available for purchase at our discretion.
SECTION 4 - PRICES AND BILLING
All prices displayed on www.frahliving.com are in Malaysian Ringgit (MYR) unless otherwise stated.
Prices, discounts, and promotions are subject to change without prior notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email.
Unless expressly stated, prices do not include taxes, shipping, handling, customs duties, or import charges.
We reserve the right to:
• Correct any pricing errors
• Modify or discontinue promotions at any time
• Cancel or refuse orders due to pricing inaccuracies, stock availability, or suspected fraudulent activity
• Limit quantities at our discretion
Promotions may be governed by separate terms and conditions. In the event of any conflict, the promotion-specific terms will prevail.
You agree to provide current, complete, and accurate billing and account information for all purchases. By placing an order, you confirm that:
• The payment details provided are accurate and authorized for use
• You are legally permitted to use the payment method
• You agree to pay all charges incurred, including applicable shipping fees and taxes
All payments are processed securely through third-party payment gateways. We do not store full payment card details.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed and delivered within 3–7 working days from the date of order confirmation.
The delivery timeframe begins after:
• Payment has been successfully verified, and
• Your order has been confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery timelines provided are estimates only and may be affected by third-party logistics providers, weather conditions, or other unforeseen circumstances.
We shall not be held liable for delays caused by courier services or events beyond our reasonable control.
Customers will be notified prior to delivery to confirm the delivery date and time window.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this Website, including but not limited to text, images, graphics, logos, product designs, product descriptions, videos, branding elements, layout design, and trademarks, are the property of Frah Smart Living Empire 202503292612 (JM1034296-T) (“frah.”), its affiliates, licensors, or content suppliers.
All materials are protected under the laws of Malaysia, including applicable copyright, trademark, and intellectual property laws.
You are permitted to access and use this Website for personal, non-commercial purposes only.
You must not, without prior written consent from frah.:
• Reproduce, copy, modify, or distribute any content
• Republish or commercially exploit any material
• Create derivative works based on the Website’s content
• Use frah.’s branding, trademarks, product names, designs, or logos
Unauthorized use of any content may result in legal action under Malaysian law. All rights not expressly granted herein are reserved by Frah Smart Living Empire.
SECTION 7 - OPTIONAL TOOLS
Our Website may provide access to tools or services operated by third parties. These tools are provided on an “as is” and “as available” basis.
We do not monitor, control, or assume responsibility for the content, functionality, or performance of any third-party tools. Your use of such tools is entirely at your own risk and subject to the terms and conditions of the respective third-party providers.
We may introduce new features, services, or tools in the future. Such features shall also be subject to our Terms & Conditions.
SECTION 8 - THIRD-PARTY LINKS
Our Website may contain links to third-party websites, services, or content that are not owned or controlled by us. These links are provided for convenience only.
We do not review, monitor, or control the content, accuracy, policies, or practices of any third-party websites. If you choose to access any third-party website, you do so at your own risk.
We shall not be liable for any loss, damage, or issues arising from:
• Your access to third-party websites
• Your use of third-party services
• Any purchases made through third-party platforms
We encourage you to review the terms and privacy policies of any third-party website before engaging in any transaction. Any complaints, claims, or questions regarding third-party products or services should be directed to the respective third-party provider.
SECTION 10 - PRODUCT INFORMATION & SUPPLIERS
Products available for purchase on this Website are sourced from third-party suppliers (“Suppliers”). While We carefully selects its Suppliers, product specifications, materials, dimensions, and related information are provided by the respective Suppliers.
Our Suppliers are responsible for providing accurate product information, including (where applicable):
• Product descriptions
• Material specifications
• Care instructions
• Safety information or consumer warnings
We rely on the information supplied by these third parties and do not independently manufacture all products listed on the Website. In the event of inaccuracies or omissions in product information provided by Suppliers, We shall not be held liable for unintentional errors.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise provide any ideas, suggestions, feedback, reviews, proposals, photos, or other content (“Feedback”) to Us, you grant Us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, display, and distribute such Feedback for business and promotional purposes.
This includes the right to use customer reviews, photos, or testimonials for marketing, advertising, and social media purposes.
By submitting Feedback, you represent and warrant that:
• You own or have the necessary rights to submit the content
• The Feedback does not infringe on any third-party rights
• The Feedback does not contain unlawful, defamatory, abusive, or obscene material
• The Feedback does not contain viruses or harmful code
Frah is not obligated to:
• Keep any Feedback confidential
• Provide compensation for any Feedback
• Respond to any Feedback
We reserve the right (but are not obligated) to monitor, edit, or remove any Feedback that we determine to be inappropriate, unlawful, misleading, or in violation of these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
While we strive to ensure that all information on this Website is accurate and up to date, there may occasionally be typographical errors, inaccuracies, or omissions relating to:
• Product descriptions
• Pricing
• Promotions or offers
• Shipping charges
• Delivery timeframes
• Product availability
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. We also reserve the right to cancel or refuse any order if any information, including pricing, is found to be inaccurate, even after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may access and use this Website for lawful purposes only. You agree not to use the Website:
• For any unlawful, fraudulent, or malicious purpose
• To violate any applicable laws or regulations in Malaysia
• To infringe upon the intellectual property rights of Frah Smart Living Empire or any third party
• To harass, abuse, threaten, or harm any person
• To provide false or misleading information
• To transmit spam, unsolicited promotions, or chain messages
• To impersonate another person or entity
• To interfere with the proper operation of the Website
You further agree not to:
• Upload or transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Collect or misuse personal information of other users
• Copy, reproduce, resell, or commercially exploit any part of the Website
• Scrape, crawl, or extract data without written permission
SECTION 14 - TERMINATION
We reserve the right to suspend, restrict, or terminate your access to this Website at any time, without prior notice, if we believe you have violated these Terms & Conditions or engaged in unlawful or harmful conduct.
Termination of access will not affect any rights, obligations, or liabilities that have accrued prior to the date of termination. You remain responsible for any outstanding payments or obligations due up to and including the date of termination.
The following provisions shall survive termination:
• Intellectual Property
• User Feedback
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Governing Law
• Privacy Policy
SECTION 15 - DISCLAIMER OF WARRANTIES
The information provided on this Website is for general information purposes only. While we strive to ensure accuracy, Frah Smart Living Empire does not guarantee that all information, descriptions, images, or specifications are complete, accurate, or up to date.
Any reliance on the information provided on this Website is at your own risk. Unless expressly stated under our 30-Day Manufacturing Defect Replacement Guarantee, all products and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted under applicable Malaysian law, Frah Smart Living Empire disclaims all warranties, whether express or implied, including but not limited to:
• Implied warranties of merchantable quality
• Fitness for a particular purpose
• Durability
• Title and non-infringement
We do not warrant that the Website will be uninterrupted, secure, or error-free, that any defects will be corrected immediately, or that the Website will be free from viruses or harmful components.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted under applicable Malaysian law, Frah Smart Living Empire 202503292612 (JM1034296-T), including its directors, employees, affiliates, agents, contractors, and service providers, shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage arising out of or related to:
• Your use of this Website
• Any product purchased through this Website
• Any errors or omissions in product descriptions or content
• Any delay or interruption in the Website’s availability
This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, or replacement costs. We shall not be liable for any injury, damage, or loss resulting from misuse, improper assembly, or use beyond their intended purpose.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Frah Smart Living Empire 202503292612 (JM1034296-T) from and against any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of:
• Your breach of these Terms & Conditions
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights
• Your misuse of this Website or any products purchased
SECTION 18 - SEVERABILITY
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable under applicable Malaysian law, that provision shall be enforced to the maximum extent permitted by law. If such provision cannot be enforced, it shall be deemed severed without affecting the validity and enforceability of the remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure by Frah Smart Living Empire to exercise or enforce any right or provision shall not constitute a waiver of such right. These Terms & Conditions, together with our Refund & Replacement Policy and Privacy Policy, constitute the entire agreement between you and us.
SECTION 20 - ASSIGNMENT
You may not transfer or assign any of your rights under ini without our prior written consent. We may transfer or assign these Terms & Conditions, including any rights or obligations, without prior notice or consent.
SECTION 21 - GOVERNING LAW
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms & Conditions by posting updates on this Website. Continued use of the Website after any changes constitutes your acceptance of the updated Terms.
SHIPPING & DELIVERY POLICY
SECTION 24 - DELIVERY TIMEFRAME
Orders are processed and delivered within 3–7 working days from the date of order confirmation.
The delivery timeframe begins after:
• Payment has been successfully verified; and
• Your order has been confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery timelines are estimates only and are not guaranteed.
SECTION 25 - DELIVERY NOTIFICATIONS
Our team will contact you prior to delivery to confirm the delivery date and time window. Please ensure that someone is available to receive the item at the scheduled time.
SECTION 26 - DELIVERY COVERAGE
We currently deliver within Malaysia. Delivery availability may vary depending on location. Additional charges may apply for certain areas.
SECTION 27 - DELAYS
While we strive to deliver within the stated timeframe, delays may occur due to:
• Courier or logistics provider issues
• Weather conditions
• Traffic or unforeseen circumstances
• High order volumes
Frah Smart Living Empire shall not be held liable for delays caused by third-party logistics providers or events beyond our reasonable control.
SECTION 28 - DELIVERY INSPECTION
Customers are encouraged to inspect the item upon delivery. Any visible damage must be reported within 48 hours with clear photos and videos, in accordance with our Refund & Replacement Policy.
SECTION 29 - INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details. We are not responsible for delivery issues arising from incorrect or incomplete address information provided at checkout.
SECTION 30 - FAILED DELIVERY ATTEMPTS
If delivery fails due to:
• Customer unavailability
• Incorrect address
• Refusal to accept delivery
Additional re-delivery charges may apply.
SECTION 31 - OWNERSHIP & RISK
Risk of loss or damage passes to the customer upon successful delivery.
SECTION 32 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@frahliving.com.
Business Legal Name: Frah Smart Living Empire 202503292612 (JM1034296-T)
Website: www.frahliving.com
Email: hello@frahliving.com
WhatsApp: +6011-2646 2151